I’d also like to see a tag system added so a job number for example, could be added as a tag to all elements of a project, making it easier to keep projects together, regardless of what folders they occupy.

Originally posted on Davezilla

1. Flight out: 10 mins late boarding.
2. “Please deplane, we are over the weight restriction.” Whatever that means. Don’t they know how much a plane can hold by now?
3. “Please board the new plane in 45 minutes.” Ugh. Fine.
4. (45 minutes becomes an hour and a half)
5. Second plane has a broken start valve
6. About 45 minutes later, the start valve is fixed and we leave
7. We are now 2 hours late departing and will have 15 minutes to get from LAX to the Campbell-Ewald L.A. office.
8. Once over the Rockies, we were bouncing with a turbulence that the Cedar Point Amusement Park would be envious of. Admittedly, this is not Northwest’s fault, nor is it under their control. I leave it in only because it made the ride that much worse.
9. Then we begin choking on the smell of the fires over Malibu, et al. Again, not Northwest’s fault.
10. We finally land, a 4-1/2 hour trip became 8 hours

Today I received an email apology from Priceline:

It has come to our attention that your trip that departed from Detroit - Wayne County(DTW) on 9/13/2007 involved an intermediate stop which may not have been disclosed prior to purchase.

We apologize for any inconvenience. As an expression of our thanks for your business, and with regard to any inconvenience this may have caused, we will be processing a credit of $50 per ticket to the credit card used for this purchase.

That’s fantastic. What a nice way to handle that and ensure that I will definitely be using Priceline again.

I had a business flight to Chicago recently. For the return flight, the plane was a few minutes late arriving at O’Hare, nothing critical. We were all boarded and buckled in in record time. I was in first class, so I got to see the commotion up front. Minutes later, the pilot announced that there was a hydraulic leak and we would have to deplane while they fixed it, a process taking no longer than 30 minutes.

We all grumbled, but deplaned quickly, happy that we weren’t being held hostage on the plane. Making our way to the NW World Club , we saw a flight attendant telling us to turn around and re-board. I’ve already pre-boarded; now I get to re-board. Next I suppose is e-board.

This is where I was impressed with Northwest. So far this sounds like a very poor flight experience, but they really turned it around for everyone. We were each given three coupons:

1. US$10 or an in-flight drink
2. 1,000 World Perks Bonus Miles (or Air France)
3. $25 off the next flight

Any one of those would have been nice. Getting all three? Outstanding. Thank you, Northwest. Confidence restored.

That’s where it falls apart. A stream of attractive people (with glasses) cycles through. There are no controls, only a single link that sends one to Pearle Vision’s main site. That couldn’t be all of it, I thought. Moving my mouse over the slideshow of beautiful myopics, I noticed an occasional play button, so I chose one. It was the elderly man I had seen in the TV spot. Flanking either side of the video were previous and next buttons. Next sends one to another video, this one of an opthamologist. Previous send you back to the slideshow. That’s the entire site. No other testimonials.

What an utter waste of time. No upload link. No call to add your own story. Pearle’s agency really dropped the ball on what could have been a great concept. Maybe the site will evolve, but who’s going to wait around to see? No client or agency should cave in to releasing a site before there is content to support it. Users simply won’t return to see it through.